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Intake Specialist

Remote. Pay: Discussed at interview.

About the role

You are the first person a possible client speaks to at a US law firm. You answer and return calls, ask the firm's screening questions, and help the people who qualify sign with the firm.

What you will do

  • Answer inbound calls and call new leads back quickly, by phone and by text
  • Ask the firm's screening questions and write down the answers accurately
  • Explain what happens next and send the retainer for electronic signature
  • Follow up with people who have not answered or have not signed yet
  • Keep every call, note and outcome on the lead's record
  • Follow the firm's script and the calling rules you are trained on

What we ask for

  • Fluent spoken and written English, with a clear phone voice
  • At least one year in a phone-based role such as a call center, customer service or sales
  • Comfortable talking with people who are upset or in pain, and staying calm and kind
  • Accurate typing while you listen
  • A quiet place to work, a computer, a headset and a reliable wired or strong wireless connection

Good to have

  • Experience with legal intake or personal injury
  • Spanish
  • A backup for power and internet

Schedule and time zone

Remote. You work the business hours of the US law firm you are placed with, so expect a US time zone (Eastern, Central, Mountain or Pacific). The exact shift is agreed with the firm before you start.

Tools

  • Inquire2Esquire Dialer (training provided)
  • Electronic signature
  • Email and chat
  • A headset with a noise-canceling microphone

Pay

Discussed at interview

Contract

This is a contract role. You work as an independent contractor through Inquire2Esquire, on the firm’s hours.

How to apply

Create a free profile, add your experience, and record a video introduction of up to one minute. Then apply to this role with one click. We read every application. If your experience fits, we ask you to interview; when a firm selects you, you complete our intake training before you start.

Inquire2Esquire is an equal opportunity organization. We consider every applicant on their skills and experience, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other protected characteristic. We never ask for payment to apply.