Receptionist / Client Services

About the role

You answer the firm's main line. You greet every caller, find out what they need, and get them to the right person or take a message that person can act on.

What you will do

• Answer the main line and web chat promptly and politely
• Send new case calls to intake and existing clients to their case manager
• Take complete messages: who, what, and the best time to call back
• Book and confirm appointments
• Give existing clients simple updates the firm allows
• Keep the contact record correct

What we ask for

• Fluent spoken and written English, with a warm, clear phone voice
• At least one year as a receptionist or in customer service
• Calm when several calls arrive at once
• Accurate typing
• A quiet place to work, a computer, a headset and a reliable connection

Good to have

• Spanish
• Law office or medical office experience

Schedule and time zone

Remote. You work the business hours of the US law firm you are placed with, so expect a US time zone (Eastern, Central, Mountain or Pacific). The exact shift is agreed with the firm before you start.

Tools

• The firm's phone system or the Inquire2Esquire Dialer
• Calendar and email
• A headset with a noise-canceling microphone

Pay

Discussed at interview

Contract

This is a contract role. You work as an independent contractor through Inquire2Esquire, on the firm’s hours.

How to apply

Create a free profile, add your experience, and record a video introduction of up to one minute. Then apply to this role with one click. We read every application. If your experience fits, we ask you to interview; when a firm selects you, you complete our intake training before you start.

Inquire2Esquire is an equal opportunity organization. We consider every applicant on their skills and experience, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other protected characteristic. We never ask for payment to apply.